When you supply your personal details to this clinic, they are stored and processed for three reasons (the bits in bold are the relevant terms used in the Data Protection Act 2018, which includes the General Data Protection Regulation.
We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can of course refuse to provide the information, but in that event we would not be able to provide the treatment.
We have ‘Legitimate Interest’ in collecting that information because without it we could not do our job effectively and safely.
We also believe it is important that we can contact you in order to confirm your appointments with us or update you on matters related to your medical care. This again constitutes ‘Legitimate Interest’, this time your legitimate interest.
We have a legal obligation to retain your records for 8 years after your more recent appointment (or age 25 if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise we may retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.
Your records are stored on paper in the office, which is locked out of working hours.
Your phone and/or email details may be held on our computer. This solely to help us contact you and to facilitate online booking.
We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
Your practitioner(s) in order that they can provide you with treatment.
Our reception staff, because they organise our practitioners’ diaries and co-ordinate appointments (but they do not have access to your medical history or sensitive personal information).
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access the data have a genuine need to do so.
If you have any concerns that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to:
Email: firstname.lastname@example.org,Tel 020 7609 8973
Tufnell Park Osteopaths, 8a Dalmeny Road, London N7 0HH
If you are not satisfied with the response you have the right to raise the matter with the Information Commissioners Office